Return policy

Website: mobile-accessories.in

At Mobile Accessories, we are committed to providing quality products and a reliable shopping experience. If something doesn’t meet your expectations, we’re here to help with a clear and fair return process.

1. Return Window

• Returns and replacement requests can be raised within 7 days of delivery.
• For damaged, defective, or incorrect items, customers must notify us within 48 hours of delivery.

We aim to resolve all return requests within 24–48 hours of submission.

2. Eligibility for Returns

You may request a return or replacement if:

• The product is damaged or defective
• You received a wrong or incorrect item
• The product is not as described on the website
• The product is not functioning as intended

Product Condition Requirements:

To be eligible, the item must:

• Be unused and in original condition
• Include all original packaging, accessories, manuals, and invoice
• Be free from physical damage, scratches, or signs of usage

3. Non-Returnable Items

Returns will not be accepted in the following cases:

• Products that have been used, damaged, or altered by the customer
• Items returned without original packaging or accessories
• Personal-use items such as earphones/earbuds once opened (for hygiene reasons)
• Products purchased under clearance sale or special discounts
• Returns requested after the 7-day return window
• Issues arising due to incorrect product selection by the customer (e.g., compatibility issues)

4. Proof Requirement for Claims

To ensure a smooth and fair resolution, we may require:

• A clear unboxing video (without cuts) showing:
  • Sealed package
  • Shipping label
  • Product condition upon opening

This helps us quickly verify issues and process your request faster.

5. Replacement Policy

We offer replacement as the primary resolution.

• If the product is defective, damaged, or incorrect, we will arrange a replacement at no extra cost (subject to stock availability).
• Replacement requests are processed within 2–5 business days after approval.
• Delivery timelines may vary between 3–7 business days.

If a replacement is not available, a full refund will be issued.

6. Refund Policy

Refunds are provided in the following cases:

• Replacement is not available
• Order is cancelled before dispatch
• Verified defective or damaged product

Refund Method:

• Refunds will be issued to the original payment method
• For Cash on Delivery (COD) orders, refunds will be processed via bank transfer

Refund Timeline:

• Refund processing: 2–3 business days after approval
• Credit timeline:
  • UPI/Wallet: 2–5 days
  • Debit/Credit Card: 5–7 days
  • COD (Bank Transfer): 5–10 days

7. Return Shipping

• If the return is due to our error (damaged, defective, wrong product), we will arrange free return pickup or reimburse shipping charges.
• In other approved cases, customers may be required to bear return shipping costs.

8. Exchange Policy

We accept exchanges only for:

• Defective products
• Incorrect items delivered

We do not offer exchanges for:

• Change of mind
• Incorrect product selection by the customer

9. Order Cancellation

• Orders can be cancelled before they are shipped
• Once shipped, cancellation is not possible

10. Quality Check & Approval

All returned products go through a quality inspection after pickup.

• If approved → refund or replacement processed
• If rejected → product will be returned to the customer

11. Contact & Support

If you need assistance, please contact us:

• 📧 Email: [your email]
• 📱 Phone/WhatsApp: [your number]
• 🕒 Support Hours: [your business hours]

We are committed to resolving your concerns as quickly as possible.

12. Policy Updates

Mobile Accessories reserves the right to update this policy at any time to reflect changes in business practices or legal requirements.